Cancellation & Refund Policy
Refund requests order status, payment status aur support verification ke basis par process ki jaati hain. Is page par refund eligibility aur process clearly explain kiya gaya hai.
Refund Eligible Cases
- Payment deduct ho gaya ho but order create na hua ho.
- Order cancel ho gaya ho aur payment already paid ho.
- Duplicate payment accidentally ho gaya ho.
- Order dispatch se pehle customer support ne cancellation approve ki ho.
Non-Refundable Cases
- Incorrect address ya customer unavailable hone ki wajah se delivery fail ho.
- Product successfully delivered ho chuka ho aur issue late report kiya gaya ho.
- Customer ne wrong product select kiya ho aur order already processed/dispatch ho gaya ho.
- Refund request ke liye valid order/payment proof available na ho.
Refund Process
Request Submit
Customer order number, payment ID aur issue details ke saath refund request submit karta hai.
Verification
Team payment status, order status aur cancellation eligibility verify karti hai.
Approval
Eligible case me refund approve karke original payment method par process kiya jaata hai.
Refund Processing
Refund processing time bank/payment gateway ke rules ke according vary kar sakta hai.
Refund Timeline
Approved refund usually 5–7 working days me process ho sakta hai. Bank/payment gateway ke depending final credit time vary kar sakta hai.
Required Details
- Order number
- Registered mobile number
- Payment ID / transaction reference
- Reason for refund request
Refund request raise karni hai?
Apna order number aur payment details ke saath support team ko contact karein. Team verification ke baad eligible refund process karegi.