Cancellation & Refund Policy
Refund requests are processed based on order status, payment status and support verification. This page explains refund eligibility and the cancellation process clearly.
Refund Eligible Cases
- Payment was deducted but the order was not created.
- The order was cancelled and payment had already been completed.
- Duplicate payment was made accidentally for the same order.
- Cancellation was approved by customer support before dispatch.
Non-Refundable Cases
- Delivery failed due to incorrect address or customer unavailability.
- The product was successfully delivered and the issue was reported late.
- The customer selected the wrong product and the order was already processed or dispatched.
- Valid order details, payment proof or transaction reference is not available.
Refund Process
Request Submit
The customer submits a refund request with order number, payment ID and issue details.
Verification
Our team verifies payment status, order status and refund eligibility.
Approval
If the case is eligible, the refund is approved and processed to the original payment method.
Refund Processing
Refund processing time may vary depending on bank or payment gateway timelines.
Refund Timeline
Approved refunds are usually processed within 5–7 working days. The final credit timeline may vary depending on the bank or payment gateway.
Required Details
- Order number
- Registered mobile number
- Payment ID / transaction reference
- Reason for refund request
Need help with a refund request?
Contact our support team with your order number and payment details. After verification, eligible refunds will be processed as per policy.